Frequently Asked Questions

Turn the refill right twice to make sure there is no air layer. If the piston stays in place, use thin tweezers in the bottom hole so the contents can reach the pump pipe. If it still doesn't work, contact us and we'll help.

Expiration dates are marked on each product. Use within one year after opening for the best results.

Store in a cool place away from direct sunlight, as the contents can be affected by light and temperature.

The pad contains houttuynia cordata extract (fishwort), which has a distinctive smell some people compare to mould or disinfectant. This is normal and the product is safe to use.

Temporary reactions within 1 to 10 days can be your skin adjusting. Pause use and try again later. If problems persist, stop using the product and contact us.